One third of customers are dissatisfied with the quality of call centres in Hungary, business daily Napi Gazdasag said on Monday, citing a recent customer satisfaction survey.
One in ten callers lost their patience before being connected to the centre while two fifths of respondents complained about having to wait too long for the agent.
Many customers were unhappy with the standard of services. Eight percent of those asked said that the operator failed to give them any help in solving their problems and one third said they had to make further steps to attain what they wanted.
Hungarian MEP Edit Herczog said she had initiated compiling an impact study covering several economic sectors to pave the way for a uniform European Consumers’ Charter, which would regulate the quality standards to be fulfilled by call centres in the European Union.